• At Potters Auction, we offer a professional in-house packing and shipping service for many of the items sold in our auctions, delivering safely to customers throughout the UK and around the world.

    Every parcel is individually packed using appropriate protective materials to ensure your purchases arrive in the same condition they left our saleroom. We take great care to package each item securely, whether it's a single piece of jewellery or a more delicate collectable.

    Please note that we are unable to offer postage for large quantities of fragile items, including ceramics, glassware and similar delicate objects, due to the increased risk of damage during transit. Mirrors, glazed artwork and other particularly fragile items may also require collection in person or transportation by a specialist courier.

    If you are unsure whether an item is suitable for postage, please contact our team before bidding. We'll be happy to advise on the options available.

  • As auction lots are not packed or weighed before the sale, we are unable to provide accurate postage quotations in advance.

    Once the auction has concluded, your items will be professionally packed, weighed and measured before a shipping quote is prepared.

    Our postage charges are made up of:

    • The actual cost of postage charged by the delivery carrier.

    • The time taken to professionally pack your items to ensure they are adequately protected.

    • The cost of the packing materials used, including boxes, bubble wrap, tissue paper, protective void fill, tape and other packaging required for safe transit.

    We do not charge inflated flat-rate shipping fees. Every parcel is individually assessed to ensure you pay a fair and accurate shipping cost based on your purchase.

  • We no longer provide an in-house delivery service for furniture and oversized items. However, we are happy to recommend trusted local and national courier companies who regularly collect from our saleroom and can provide reliable delivery throughout the UK.

    Please contact us if you would like details of recommended couriers.

  • We are pleased to ship to customers across the globe. International shipping is available on many lots, subject to size, weight, destination and any import or export restrictions.

    If you are bidding from overseas and have any questions regarding shipping, customs or delivery options, our team will be happy to assist.

  • We encourage all buyers to review our postage, collection and delivery options before placing a bid. If you have any questions, please contact us before the auction and we'll be happy to help.

    Please note that all successful bids are legally binding, and it is the buyer's responsibility to ensure suitable collection or delivery arrangements can be made following the auction.

Shipping policy